Question 1

How quickly can you fix my motor failure?

Accepted Answer

We understand that a motor failure can be incredibly inconvenient. Our team offers same-day service for most motor issues. With our 2-hour response guarantee, we aim to diagnose and repair your garage door motor as quickly as possible. Most motor repairs are completed within 1-2 hours once we arrive on site.

Question 2

What causes motor failure in garage doors?

Accepted Answer

Motor failure can occur due to several factors: age and wear (most motors last 10-15 years), power surges that damage internal components, overheating from frequent use or lack of maintenance, stripped gears from forcing a stuck door, and electrical issues. Regular maintenance can prevent many of these problems.

Question 3

Do you offer financing for new insulated door installations?

Accepted Answer

Yes! We offer flexible financing options to make your new insulated garage door affordable. We partner with multiple financing providers to offer plans with low monthly payments, some with 0% APR for qualified buyers. Contact us for a free quote and to learn about current financing promotions.

Question 4

What is your service area?

Accepted Answer

We proudly serve Winchester and the surrounding Douglas County area, including Roseburg, Sutherlin, Oakland, Yoncalla, Drain, Cottage Grove, Creswell, Elkton, Glide, and Myrtle Creek. Our 2-hour response guarantee applies to all these areas.

Question 5

Are your technicians licensed and insured?

Accepted Answer

Absolutely! All our technicians are fully licensed, bonded, and insured. We're also OSHA compliant and EPA certified. This protects you and your property while ensuring you receive professional, code-compliant service every time.

Question 6

What does your 5-year warranty cover?

Accepted Answer

Our comprehensive 5-year warranty covers parts and labor on all installations. This includes the garage door panels, hardware, springs, and opener components. If anything fails due to workmanship or defective parts within 5 years, we'll repair or replace it at no additional cost.

Question 7

How long does a new garage door installation take?

Accepted Answer

Most standard garage door installations are completed in 4-6 hours. This includes removing your old door, installing the new door and hardware, setting up the opener, testing safety features, and programming remotes. Custom or oversized doors may take a bit longer.

Question 8

Do you offer emergency services on weekends and holidays?

Accepted Answer

Yes! We provide 24/7/365 emergency garage door services. Whether it's a weekend, holiday, or the middle of the night, our technicians are ready to help. And unlike some competitors, we don't charge extra for night or weekend emergency calls.

Question 9

How often should I have my garage door serviced?

Accepted Answer

We recommend annual maintenance for optimal performance and safety. During a tune-up, we'll lubricate moving parts, check spring tension, test safety features, tighten hardware, and inspect for wear. Regular maintenance can extend your door's lifespan by years and prevent costly emergency repairs.

Question 10

What types of garage doors do you install?

Accepted Answer

We install all types of residential and commercial garage doors including: insulated steel doors, contemporary aluminum and glass doors, fiberglass doors, carriage-style doors, traditional wood doors, and custom-designed doors. We work with top manufacturers to offer the widest selection in the area.

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